Shipping & Delivery Policy
StartSearch Shipping & Delivery Policy
Comprehensive logistics policy governing express doorstep fulfillment, Kuppam daily harvest transport, OTP verification, and rider safety across Andhra Pradesh.
1. Express Logistics Overview
StartSearch operates an advanced quick-commerce logistics network powered by strategically located neighborhood micro-fulfillment dark store hubs across Andhra Pradesh (AP).
Our core mission is to deliver farm-fresh produce and essential kitchen staples to your doorstep fast. The delivery estimate shown at checkout for your address is the applicable timeframe.
2. Kuppam Sunrise Harvest Pipeline
Fruits and vegetables are harvested at sunrise daily directly from partner farmers in Kuppam under the official MoU of KADA (Kuppam Area Development Authority).
Harvested items are transported immediately in temperature-insulated logistics vans directly to neighborhood dark store hubs for sunrise sorting.
3. Andhra Pradesh Service Coverage Zones
Services are offered exclusively across authorized pincodes in Andhra Pradesh.
Users can check real-time pincode eligibility by entering their delivery address in the StartSearch mobile app or online portal at https://roverinco.com/.
4. Delivery Hours & Peak Operations
Express delivery operates daily from 6:00 AM to 11:00 PM IST, 7 days a week.
Orders placed during operating hours are dispatched immediately after checkout confirmation.
5. Live GPS Rider Map Tracking
Once an order is packed at the dark store hub, a dedicated delivery rider is assigned.
Customers can monitor the assigned rider's real-time movement on an interactive GPS map inside the StartSearch mobile app.
6. OTP Secured Doorstep Handoff Protocol
To prevent misdelivery or package theft, every delivery requires a 4-digit OTP generated securely inside the customer's mobile app.
The rider verifies the OTP before handing over the sealed grocery package.
7. Contactless Doorstep Drop-Off Option
Customers may opt for contactless delivery by selecting "Leave at Doorstep" in app instructions.
The rider will place the package at your door and verify completion via an automated OTP call or photo drop confirmation.
8. Delivery Fee Structure & Free Shipping
Orders meeting the minimum cart value threshold qualify for 100% Free Express Delivery.
Orders below the threshold incur a nominal express delivery charge clearly displayed on the checkout screen prior to payment.
9. Weather & Monsoon Contingency Logistics
In cases of extreme rain, flooding, or severe traffic blockades, delivery times may be extended slightly to ensure rider safety.
Customers will receive automatic push notifications explaining any weather-related delay.
10. Failed Delivery & Re-Attempt Protocol
If a customer is unreachable via phone call or OTP verification after 3 delivery attempts, the rider will return the package to the local dark store hub.
Perishable items returned to dark stores are handled under strict food safety guidelines.
11. Insulated Temperature Control Packaging
All fresh fruits, leafy vegetables, and chilled items are packed in eco-friendly insulated bags to maintain farm freshness throughout transit.
12. Damaged or Missing Item Handoff Report
In the rare event of a missing or damaged item, customers can report the issue immediately to the delivery rider or via the 1-click app support portal.
13. Order Address Lock Status
Once a rider is en route, delivery address coordinates cannot be modified to prevent route disruption for nearby customers.
14. Logistics Support & Contact Information
For delivery status inquiries or logistics assistance across Andhra Pradesh, reach out to our support team:
Support Email: info@roverinco.com / support@roverinco.com
Official Web Portal: https://roverinco.com/