At StartSearch, customer satisfaction is our top operational commitment. Sourced directly from local partner farmers in Kuppam under the official MoU of KADA (Kuppam Area Development Authority), we maintain strict farm-fresh quality standards.

If any item delivered does not meet your expectations, we provide transparent returns, replacements, and instant wallet refunds.

Due to the fresh nature of agricultural commodities (fruits, vegetables, leafy greens), quality complaints must be reported within 24 hours of doorstep delivery.

Requests submitted after the 24-hour window may not qualify for instant return credits.

Approved quality requests credit the user’s Mana Wallet instantly with zero processing delays.

Wallet credits can be redeemed immediately for future daily grocery orders across Andhra Pradesh.

If a customer chooses to receive a refund back to their original payment instrument (UPI, Bank Account, Credit/Debit card), the credit will be processed via partner gateways within 5 to 7 business days.

Orders can be canceled free of charge at any time before dark store rider pickup.

100% of the order total will be refunded immediately to your Mana Wallet or original payment method.

If an order is canceled after a delivery rider has been dispatched and is en route, a nominal restocking and transit fee may be deducted to compensate rider transit expenses.

All Kuppam produce undergoes sunrise quality sorting before dark store stocking.

If items are damaged during express transit, photos uploaded via the app trigger automatic quality claims.

If an incorrect item is delivered, StartSearch will arrange a free replacement via express rider or credit full item value to your wallet.

If a multi-item package has missing components, a pro-rata refund for the missing item value will be credited instantly to Mana Wallet.

To prevent claim abuse, quality refund requests require a simple photo upload of the defective item inside the StartSearch mobile app.

Unsealed hygiene products, personal care items, or opened dairy packages are non-returnable unless delivered damaged or expired.

Promotional discounts or cashback promo codes applied to canceled items will be re-credited as promotional credit, not transferable to bank accounts.

StartSearch monitors claim patterns to ensure fair usage for all Andhra Pradesh customers. Fraudulent refund claims may result in temporary account restrictions.

For assistance with pending refunds or order cancellation inquiries, contact our dedicated support desk: